Client portal overview

The client portal is a branded app — mobile and web — that you give your clients so they can follow their own case. Instead of fielding “any update?” calls and emailing documents back and forth, you point the client at the portal and they self-serve: they see where their case stands, hand over the documents you ask for, and message you when they have a question.

What the client sees

Case timeline

A milestone timeline that shows where the case is right now — intake, drafting, filed, biometrics, decision — so the client always knows the next step.

Documents

The documents you’ve shared with them, plus a place to upload their own — passport scans, evidence, anything you’ve asked for.

Document requests

A clear checklist of what you still need from them. They answer each request by uploading the file or typing the information.

Messages

Secure two-way messaging with your firm. No personal email addresses, no lost threads. Read →

Branded to your firm

The portal wears your firm’s brand, not Fola’s. Your logo, your colors, your firm name — pulled from the brand you set up at Settings → Brand. Clients experience it as your app. It works in any mobile browser and as a web app on the desktop, so there’s nothing for the client to install.

Light and dark mode

The portal follows the client’s device theme — it ships with both a light and a dark theme, and your brand colors are applied to both.

Why give clients a portal

• Fewer status calls. The timeline answers “where’s my case?” before the client has to ask.
• Faster document collection. Document requests turn “please send me your I-94” into a one-tap upload.
• A clean record. Every upload, every message, every milestone is logged against the client — no digging through your inbox.

Turning it on

The portal is off for every client until you switch it on, per client. The next page walks through enabling access, inviting the client, sign-in and two-factor, and the bulk-invite lane.

Next

Turning on portal access →