Account & sign-in
Sign-in issues are usually one of three things: browser cookies blocked, an expired verification link, or a session that timed out.
”Can’t log in, no error message”
Section titled “”Can’t log in, no error message””What you saw: you entered your password, clicked Sign In, and nothing happened — no error, no redirect.
What it means: your browser is blocking third-party cookies, which Fola’s auth flow needs.
What to do:
- Chrome / Edge — Settings → Privacy → Cookies → allow third-
party cookies for
folaform.com - Safari — Preferences → Privacy → uncheck “Prevent Cross-Site Tracking” for the session
- Firefox — Settings → Privacy → Custom → uncheck “Cookies”
Sign in again after that.
”Email not verified” but I clicked the link
Section titled “”Email not verified” but I clicked the link”What you saw: Fola says your email isn’t verified, but you already clicked the verification link from your email.
What it means: verification links expire after 24 hours, OR you clicked the link in a different browser than the one you signed up on.
What to do:
- On the login screen, click Resend verification email.
- Click the new link in the same browser you signed up with.
”Password reset email never arrived”
Section titled “”Password reset email never arrived””What you saw: you requested a password reset but no email came.
What it means: same as the intake-email issue — spam folder, typo in the email, or firm domain reputation.
What to do:
- Check Spam / Promotions folders.
- Confirm the email address is right at the login screen.
- Request the reset again at
/login → Forgot password.
”Google sign-in returns ‘no Fola account linked’”
Section titled “”Google sign-in returns ‘no Fola account linked’””What you saw: you tried Sign in with Google, but Fola rejected it.
What it means: your Fola account was created with email + password, not Google. The Google sign-in path only works if you explicitly linked a Google account.
What to do:
- Sign in with your email + password instead.
- To link Google for the future, open Settings → Account → Linked accounts → Link Google.
”Signed in but every action returns ‘not authenticated’”
Section titled “”Signed in but every action returns ‘not authenticated’””What you saw: the workspace loaded but clicking any feature returns a session-expired error.
What it means: your refresh token expired (after 30 days idle). The workspace appears loaded because the page cache served you the shell, but every API call fails.
What to do: sign out completely, then sign in again. The new token is good for another 30-day window.
”Session expired in the middle of a form fill — did I lose my work?”
Section titled “”Session expired in the middle of a form fill — did I lose my work?””What you saw: you were filling a form, hit Save, and got an auth error.
What it means: the session expired while you were working.
What to do: your work is safe. Drafts are auto-saved every 5 seconds. Sign back in, navigate to the same form on the same client, and the draft is restored automatically.
”I want to delete my account”
Section titled “”I want to delete my account””What you saw: you want to permanently delete your Fola account.
What it means: Fola supports full account deletion with a 30-day grace period.
What to do:
- Open Settings → Account → Delete account.
- Confirm via the typed prompt.
- Your account is soft-deleted for 30 days — you can recover by signing in within that window. After 30 days, deletion is permanent and all your data is purged within 90 days.
If you’re an ORG_OWNER, you must transfer ownership before deletion.
”Two-factor authentication code isn’t arriving”
Section titled “”Two-factor authentication code isn’t arriving””What you saw: your 2FA SMS or authenticator code isn’t showing up.
What it means: for SMS-based 2FA, carrier delays or wrong number. For TOTP-based, the device’s clock drift.
What to do:
- SMS: confirm the phone number under Settings → Account → Security. Resend the code. If it persistently doesn’t arrive, fall back to recovery codes.
- TOTP: check that your phone’s date/time is set to automatic (not manual). TOTP requires accurate clocks.
If you’ve lost access to both your 2FA device AND your recovery codes, email support@folaform.com with proof of identity. We manually reset 2FA only after we’ve verified you’re the account owner.
When to email vs when to handle in-app
Section titled “When to email vs when to handle in-app”- Login issues — handle in-app (browser cookies, verification re-send, password reset)
- Lost 2FA + recovery codes — email support@folaform.com
- Account deletion — handle in-app
- Stuck loop (sign in / sign out / sign in) — email support@folaform.com
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